Return Policy

At Loca Bikes we do all we can to meet your high expectations and make products you'll love. In case there is anything you are not completely happy with you may always return an item within 14 days of the transaction date. Let us know if you need more information on returning an item.

+48 690 433 252  or  hello@locabikes.com

Thank You!

Returning an item

In order for the return to be accepted all returned items must be in brand new condition. After the 14 days period Loca Bikes is not obliged in any way to refund, return or exchange your item. However, we will make all reasonable efforts to solve the problem and ensure all customers are 100% satisfied with their Loca Bikes products. Please note that the customer is responsible for return shipping and proper packaging of the returned item. If a returned item we receive is damaged due to improper re-packaging by the customer, no refund will be given and the item will not be re-sent.

In case you receive your item from Loca Bikes and it is damaged, please send photos of the damage and the shipping label to hello@locabikes.com.

Bikes which are designed and produced on special customer request cannot be returned. However, in case of any issues with custom bikes we are open to offer an appropriate refund.