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In cycling, the most important people are those who ride the bikes. Read what media and our customers say about LOCA Bikes.

FAQ

01.How long does it take to get a bike? Icon

All in-stock bikes are shipped within a week. Remember that most orders are custom-made, and delivery time is between 2–3 months.

02.How can I pay for my order?Icon

You can pay:

  • On-site – card or cash
  • Online – bank transfer or through our website
  • Leasing is also available!

We use trusted and secure payment providers, and you'll receive confirmation immediately after payment.

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03.How long is the warranty?Icon

  • 5 years – frames and forks
  • 2 years – other components

All bikes undergo thorough testing: frame and fork design, factory inspection, painting, assembly, and test rides. This ensures the highest quality and durability.

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04.What does the shipping look like?Icon

  • Poland: 150 PLN, 1–2 business days
  • EU: 280–400 PLN / 60–100 €, 3–5 business days
  • Outside EU: please contact us to check shipping time and cost

For Poland, Germany, Austria, and the Czech Republic, bikes are delivered fully assembled – simply attach the pedals and rotate the handlebars.
For other countries, you will also need to insert the saddle and seat post, attach the front wheel, and secure the handlebars.

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05.Can you help me adjust my bike fit? Icon

Yes! With years of cycling experience, we can help choose the right frame size and components.
Already have bikefitting measurements? We'll adjust the components to replicate your position.
No measurements? We can suggest bikefitting locations and then build your bike according to the fitter's recommendations.

06.Do you provide servicing?Icon

Absolutely! We service bikes purchased from us all year round.
Have a bike from another brand? Please call us in advance to check available appointments.

07.Can I see the bikes in person?Icon

Yes! Visit our showroom in Wrocław.
Want to test a specific model or size? Please contact us in advance

See opening hours and contact info here.

08.Are your bikes safe?Icon

The first words that come to mind are Absolutely! We design all models with a simple idea in mind: Would we want to ride them ourselves?

The bikes undergo rigorous durability tests and multi-stage quality control. The frames meet European ISO standards. Additionally, we test the models on our behalf in a leading German laboratory, EFBE, according to even more rigorous standards.

Each unit undergoes: frame quality control upon receipt, paint quality control after painting, and technical inspection after assembly. We work with regularly calibrated torque wrenches from one of the best brands on the market, Wera. We only use professional tools from renowned companies such as Park Tool, VAR, Unior, Wera, Shimano, SRAM, Cyclus, Enduro, DT Swiss, and Feedback Sports.

We want to be proud of every bike you receive and create products that you can ride with confidence for years to come.

Didn't find an answer in the FAQ? Reach out to us here and we'll be happy to help!

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