LOCA BIKES
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Shipping
Shipping
We dispatch bikes and frames that are in stock according to this schedule:
- Poland1–2 working days
- European Union3–5 working days
- Outside the European Unioncontact us
For shipments outside the European Union, any customs duties, taxes and import fees are paid by the Buyer.
Shipping confirmation
Within 24 hours of your purchase, we send you an e-mail with the shipping confirmation and a link to track your parcel.
If you won’t be available on the scheduled delivery day, let us know in advance and we will do our best to reschedule the delivery.
Shipping cost
We ship bikes free of charge within Poland. Shipping a bike to other European Union countries costs €63.61.
Outside the European Union, every country is a different case. Contact us and we will check the shipping time and cost.
How your bike arrives
To Poland, Germany, Austria and the Czech Republic we deliver bikes fully assembled – just screw in the pedals and straighten the handlebars. In other countries you will also need to insert the saddle with the seat post, fit the front wheel and attach the handlebars to the stem.
Damaged parcel
If the goods you receive are damaged, report the damage immediately to the courier who delivered the parcel and complete a damage report with them.
Please also send us photos of the damage and of the label on the parcel or box as soon as possible, together with any other details, to hello@locabikes.com.
Custom bikes
Custom-built bikes are shipped within 4–10 weeks, depending on parts availability, the complexity of the paintwork and production logistics. Get in touch with us and we’ll tell you the current lead time for your dream design.
FAQ
01.How long does it take to get a bike? 
All bikes available from stock are shipped within one-two wees. Custom orders are completed within 3–10 weeks, depending on the level of personalization.
02.How can I pay for my order?
You can pay:
- On-site – card or cash
- Online – bank transfer or through our website
- Leasing is also available!
We use trusted and secure payment providers, and you'll receive confirmation immediately after payment.
03.How long is the warranty?
- 5 years – frames and forks
- 2 years – other components
All bikes undergo thorough testing: frame and fork design, factory inspection, painting, assembly, and test rides. This ensures the highest quality and durability.
04.What does the shipping look like?
- Poland: 150 PLN, 1–2 business days
- EU: 280–400 PLN / 60–100 €, 3–5 business days
- Outside EU: please contact us to check shipping time and cost
For Poland, Germany, Austria, and the Czech Republic, bikes are delivered fully assembled – simply attach the pedals and rotate the handlebars.
For other countries, you will also need to insert the saddle and seat post, attach the front wheel, and secure the handlebars.
05.Can you help me adjust my bike fit?
Yes! With years of cycling experience, we can help choose the right frame size and components.
Already have bikefitting measurements? We'll adjust the components to replicate your position.
No measurements? We can suggest bikefitting locations and then build your bike according to the fitter's recommendations.
06.Do you provide servicing?
Absolutely! We service bikes purchased from us all year round.
Have a bike from another brand? Please call us in advance to check available appointments.
07.Can I see the bikes in person?
Yes! Visit our showroom in Wrocław.
Want to test a specific model or size? Please contact us in advance
08.Are your bikes safe?
The first words that come to mind are Absolutely! We design all models with a simple idea in mind: Would we want to ride them ourselves?
The bikes undergo rigorous durability tests and multi-stage quality control. The frames meet European ISO standards. Additionally, we test the models on our behalf in a leading German laboratory, EFBE, according to even more rigorous standards.
Each unit undergoes: frame quality control upon receipt, paint quality control after painting, and technical inspection after assembly. We work with regularly calibrated torque wrenches from one of the best brands on the market, Wera. We only use professional tools from renowned companies such as Park Tool, VAR, Unior, Wera, Shimano, SRAM, Cyclus, Enduro, DT Swiss, and Feedback Sports.
We want to be proud of every bike you receive and create products that you can ride with confidence for years to come.
Didn't find an answer in the FAQ? Reach out to us here and we'll be happy to help!
5-year frame warranty, 2 years on components
14-day return policy
Shipped fully assembled, ready to ride in 5 minutes
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