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Return Policy
Returns
At LOCA BIKES, we do our best to meet your high expectations and make every effort to ensure you are fully satisfied with our products. If you are nevertheless not satisfied, you may return any series-production model within 14 days of receiving it, without giving a reason.
- Time to withdraw14 days from receipt
- Return addressul. Redarów 28, 52-340 Wrocław, Poland
- Withdrawal formAnnex 2 to the Terms and Conditions
Questions about a return? Write to us. Thank you!
Return conditions
- The statement of withdrawal must be sent within 14 days of receiving the product. After this period, LOCA BIKES is under no obligation to accept the return of the goods, exchange them for other items or refund any costs.
- The Customer may submit the statement of withdrawal using the form provided as Annex 2 to the Terms and Conditions. Using the form is not mandatory, but it helps us complete the process as quickly as possible.
- Returned products should be sent to: ul. Redarów 28, 52-340 Wrocław, Poland.
- Where possible, please return goods in their original, undamaged packaging.
- The Customer should handle and inspect the product only in the same way as they would in a shop. The Customer is liable for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
Custom bikes
Bikes designed and manufactured to a Customer’s special order cannot be returned, in accordance with Art. 38 of the Polish Consumer Rights Act. This applies to custom paint jobs and individually configured technical specifications. However, if you encounter any issue, please contact us – we will do everything we can to resolve it.
Goods damaged in transit
If the goods you receive are damaged, report the damage immediately to the courier who delivered the parcel and complete a damage report with them. Please also send us photos of the damage and of the label on the parcel or box as soon as possible to hello@locabikes.com.
You will find the detailed rules on withdrawal in § 8 of the Terms and Conditions.
FAQ
01.How long does it take to get a bike? 
All bikes available from stock are shipped within one-two wees. Custom orders are completed within 3–10 weeks, depending on the level of personalization.
02.How can I pay for my order?
You can pay:
- On-site – card or cash
- Online – bank transfer or through our website
- Leasing is also available!
We use trusted and secure payment providers, and you'll receive confirmation immediately after payment.
03.How long is the warranty?
- 5 years – frames and forks
- 2 years – other components
All bikes undergo thorough testing: frame and fork design, factory inspection, painting, assembly, and test rides. This ensures the highest quality and durability.
04.What does the shipping look like?
- Poland: 150 PLN, 1–2 business days
- EU: 280–400 PLN / 60–100 €, 3–5 business days
- Outside EU: please contact us to check shipping time and cost
For Poland, Germany, Austria, and the Czech Republic, bikes are delivered fully assembled – simply attach the pedals and rotate the handlebars.
For other countries, you will also need to insert the saddle and seat post, attach the front wheel, and secure the handlebars.
05.Can you help me adjust my bike fit?
Yes! With years of cycling experience, we can help choose the right frame size and components.
Already have bikefitting measurements? We'll adjust the components to replicate your position.
No measurements? We can suggest bikefitting locations and then build your bike according to the fitter's recommendations.
06.Do you provide servicing?
Absolutely! We service bikes purchased from us all year round.
Have a bike from another brand? Please call us in advance to check available appointments.
07.Can I see the bikes in person?
Yes! Visit our showroom in Wrocław.
Want to test a specific model or size? Please contact us in advance
08.Are your bikes safe?
The first words that come to mind are Absolutely! We design all models with a simple idea in mind: Would we want to ride them ourselves?
The bikes undergo rigorous durability tests and multi-stage quality control. The frames meet European ISO standards. Additionally, we test the models on our behalf in a leading German laboratory, EFBE, according to even more rigorous standards.
Each unit undergoes: frame quality control upon receipt, paint quality control after painting, and technical inspection after assembly. We work with regularly calibrated torque wrenches from one of the best brands on the market, Wera. We only use professional tools from renowned companies such as Park Tool, VAR, Unior, Wera, Shimano, SRAM, Cyclus, Enduro, DT Swiss, and Feedback Sports.
We want to be proud of every bike you receive and create products that you can ride with confidence for years to come.
Didn't find an answer in the FAQ? Reach out to us here and we'll be happy to help!
5-year frame warranty, 2 years on components
14-day return policy
Shipped fully assembled, ready to ride in 5 minutes
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