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FAQ
01.How long does it take to get a bike?
All in-stock bikes are shipped within a week. Remember that most orders are custom-made, and delivery time is between 2–3 months.
02.How can I pay for my order?
You can pay:
- On-site – card or cash
- Online – bank transfer or through our website
- Leasing is also available!
We use trusted and secure payment providers, and you'll receive confirmation immediately after payment.
03.How long is the warranty?
- 5 years – frames and forks
- 2 years – other components
All bikes undergo thorough testing: frame and fork design, factory inspection, painting, assembly, and test rides. This ensures the highest quality and durability.
04.What does the shipping look like?
- Poland: 150 PLN, 1–2 business days
- EU: 280–400 PLN / 60–100 €, 3–5 business days
- Outside EU: please contact us to check shipping time and cost
For Poland, Germany, Austria, and the Czech Republic, bikes are delivered fully assembled – simply attach the pedals and rotate the handlebars.
For other countries, you will also need to insert the saddle and seat post, attach the front wheel, and secure the handlebars.
05.Can you help me adjust my bike fit?
Yes! With years of cycling experience, we can help choose the right frame size and components.
Already have bikefitting measurements? We'll adjust the components to replicate your position.
No measurements? We can suggest bikefitting locations and then build your bike according to the fitter's recommendations.
06.Do you provide servicing?
Absolutely! We service bikes purchased from us all year round.
Have a bike from another brand? Please call us in advance to check available appointments.
07.Can I see the bikes in person?
Yes! Visit our showroom in Wrocław.
Want to test a specific model or size? Please contact us in advance
Didn't find an answer in the FAQ? Reach out to us here and we'll be happy to help!
5-year frame warranty, 2 years on components
14-day return policy
Shipped fully assembled, ready to ride in 5 minutes
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